{"id":5932,"date":"2019-09-21T14:16:09","date_gmt":"2019-09-21T12:16:09","guid":{"rendered":"https:\/\/dev.stadtwerke-landshut.de\/?page_id=5932"},"modified":"2025-04-02T16:24:45","modified_gmt":"2025-04-02T14:24:45","slug":"streitbeilegung","status":"publish","type":"page","link":"https:\/\/dev.stadtwerke-landshut.de\/pl\/streitbeilegung\/","title":{"rendered":"rozstrzygania spor\u00f3w"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-69f61e1850280\" data-id=\"69f61e1850280\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><span style=\"color: #808080;\">Biuro reklamacji Stadtwerke Landshut<\/span><\/h3>\n<p>Pytania i reklamacje zwi\u0105zane z dostawami i us\u0142ugami Stadtwerke Landshut mo\u017cna przesy\u0142a\u0107 do dzia\u0142u obs\u0142ugi klienta Stadtwerke Landshut poczt\u0105 (Stadtwerke Landshut, PO Box 28 20, 84012 Landshut), telefonicznie (tel. 0800\/0871 871), faksem (0871\/1436 -2052) lub e-mailem (info@dev.stadtwerke-landshut.de).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-69f61e18508a4\" data-id=\"69f61e18508a4\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult_exp_section_layer ult-adjust-bottom-margin\" >\n\t\t<div id=\"uvc-exp-wrap-3150\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-3150'  data-responsive-json-new='{\"font-size\":\"desktop:22px;\",\"line-height\":\"desktop:24px;\"}'  class=\"ult_exp_section  ult-responsive\" style=\"color:#006fb4;background-color:#e6eef9; font-weight:normal; padding:0px;text-align:left;\" data-textcolor=\"#006fb4\"data-texthover=\"#006fb4\"data-icncolor=\"#006fb4\"data-ihover=\"#006fb4\"data-height=\"0\"data-cntbg=\"#e6eef9\"data-cnthvrbg=\"#e6eef9\"data-headerbg=\"#e6eef9\"data-headerhover=\"#e6eef9\"data-title=\"Hinweise der Stadtwerke Landshut zu Verbraucherbeschwerden\"data-newtitle=\"Hinweise der Stadtwerke Landshut zu Verbraucherbeschwerden\"data-icon=\"Defaults-caret-right\"data-newicon=\"Defaults-caret-down\"data-activeicon=\"#006fb4\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#006fb4\"data-activebg=\"#e6eef9\"data-img=\"\"data-newimg=\"\"><div class=\"ult_exp_section-main ult_expleft_icon\">\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon\">\n\t\t\t\t\t\t\n<span class=\"aio-icon  none  ult_expsection_icon\"  style=\"color:#006fb4;font-size:22px;\">\n\t<i class=\"Defaults-caret-right ult_ex_icon\"  ><\/i>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ult_expheader\" >Informacje od Stadtwerke Landshut na temat skarg konsument\u00f3w\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><div class=\"ult_exp_content\" style=\"background-color:#ffffff;padding:0px;margin:0px;\"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"ult-spacer spacer-69f61e1850c77\" data-id=\"69f61e1850c77\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h6><span style=\"color: #808080;\">1. Biuro reklamacji Stadtwerke Landshut<\/span><\/h6>\n<p>Pytania i reklamacje zwi\u0105zane z dostawami i us\u0142ugami Stadtwerke Landshut mo\u017cna przesy\u0142a\u0107 do dzia\u0142u obs\u0142ugi klienta Stadtwerke Landshut poczt\u0105 (Stadtwerke Landshut, PO Box 28 20, 84012 Landshut), telefonicznie (tel. 0800 0871 871), faksem (0871 1436 2052). lub e-mailem (info@dev.stadtwerke-landshut.de).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-69f61e1850d5f\" data-id=\"69f61e1850d5f\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h6><span style=\"color: #808080;\">2. Procedura rozstrzygania spor\u00f3w konsumenckich<\/span><\/h6>\n<p><strong>2.1<\/strong> Firmy dostarczaj\u0105ce energi\u0119 elektryczn\u0105 i gaz (dostawcy, operatorzy sieci, operatorzy licznik\u00f3w) s\u0105 zobowi\u0105zane do sk\u0142adania skarg od konsument\u00f3w w rozumieniu \u00a7 13 BGB (klient prywatny), w szczeg\u00f3lno\u015bci w zwi\u0105zku z zawarciem umowy lub jako\u015bci\u0105 us\u0142ug \u015bwiadczonych przez firm\u0119 (skargi konsument\u00f3w), przy\u0142\u0105czeniem do sieci dostaw, dostaw\u0105 Energia i pomiar energii w procesie zgodnie z \u00a7 111a EnWG w celu udzielenia odpowiedzi w terminie czterech tygodni od otrzymania w firmie. Je\u017celi reklamacja konsumencka nie zostanie rozpatrzona przez firm\u0119, firma musi wyja\u015bni\u0107 na pi\u015bmie przyczyny i wskaza\u0107 procedur\u0119 arbitra\u017cow\u0105 zgodnie z sekcj\u0105 111b EnWG, podaj\u0105c adres i stron\u0119 internetow\u0105 komisji arbitra\u017cowej. Do rozstrzygania spor\u00f3w mi\u0119dzy Stadtwerke Landshut a konsumentami (\u00a7 13 BGB) mo\u017cna wezwa\u0107 uznan\u0105 lub zlecon\u0105 komisj\u0119 arbitra\u017cow\u0105. Je\u015bli konsument z\u0142o\u017cy wniosek o post\u0119powanie pojednawcze z organem arbitra\u017cowym, Stadtwerke Landshut jest zobowi\u0105zany do udzia\u0142u w post\u0119powaniu pojednawczym. Wniosek konsumenta o wszcz\u0119cie post\u0119powania pojednawczego jest dopuszczalny tylko wtedy, gdy Stadtwerke Landshut nie naprawi\u0142 skargi konsumenta w post\u0119powaniu zgodnie z \u00a7 111a EnWG. Z\u0142o\u017cenie skargi do organu arbitra\u017cowego hamuje ustawowe ograniczenie zgodnie z \u00a7 204 Abs. 1 Nr 4 BGB. Dane kontaktowe rady arbitra\u017cowej to obecnie: Arbitration Body Energy e. V., Friedrichstra\u00dfe 133, 10117 Berlin, godziny otwarcia: pon.-pt. 10: 00-16: 00, tel. 030 \/ 2757240-0, e-mail: info@schlichtungsstelle-energie.de, strona internetowa: www.schlichtungsstelle-energie.de.<\/p>\n<p><strong>2.2<\/strong> Stadtwerke Landshut przejmuje w Ziff. Ponadto nie s\u0105 zaanga\u017cowane \u017cadne procedury rozwi\u0105zywania spor\u00f3w konsumenckich w rozumieniu ustawy o rozstrzyganiu spor\u00f3w konsumenckich.<\/p>\n<p><strong>2.3<\/strong>\u00a0\u00a0Prawo konsument\u00f3w do odwo\u0142ania si\u0119 do s\u0105du lub z\u0142o\u017cenia wniosku o inn\u0105, prawnie wymagan\u0105 procedur\u0119 pozostaje nienaruszone.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-69f61e1850e41\" data-id=\"69f61e1850e41\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h6><span style=\"color: #808080;\">3. Dalsze informacje oferty<\/span><\/h6>\n<p>Informacje na temat praw konsumenta w kontek\u015bcie dostaw energii mo\u017cna uzyska\u0107 w dziale obs\u0142ugi klienta Federalnej Agencji ds. Energii Elektrycznej i Gazu, PO Box 8001, 53105 Bonn, tel .: 03 \/ 22480-500 lub 01805\/101000 (pon.-pt. 09.00-15 : 00:00), faks: 030 22480-323, e-mail: verbraucherservice-energie@bnetza.de, dost\u0119pny. Konsumenci otrzymuj\u0105 tak\u017ce dodatkowe informacje od znanych urz\u0105dze\u0144 ochrony konsument\u00f3w (np. Verbraucherzentrale Bayern).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-69f61e1850eff\" data-id=\"69f61e1850eff\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Beschwerdestelle der Stadtwerke Landshut Fragen und Beschwerden im Zusammenhang mit den Lieferungen und Leistungen der Stadtwerke Landshut k\u00f6nnen an den Verbraucherservice der Stadtwerke Landshut per Post (Stadtwerke Landshut, Postfach 28 [...]","protected":false},"author":11,"featured_media":5927,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-5932","page","type-page","status-publish","has-post-thumbnail","hentry"],"publishpress_future_action":{"enabled":false,"date":"2026-05-09 17:54:00","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/pages\/5932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/comments?post=5932"}],"version-history":[{"count":20,"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/pages\/5932\/revisions"}],"predecessor-version":[{"id":25926,"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/pages\/5932\/revisions\/25926"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/media\/5927"}],"wp:attachment":[{"href":"https:\/\/dev.stadtwerke-landshut.de\/pl\/wp-json\/wp\/v2\/media?parent=5932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}